Reviews

Most satisfying experience that we have ever had with a propane/oil provider

"As my wife and I celebrated Thanksgiving with our family, one of the things we were very thankful for is that we hired Mitchell as our contractor to provide our propane gas tanks for our automatic generator this past fall. From the first of many trips to our residence, to working with us to get the correct size propane tanks based on our needs–to signing a contract with a specific date of installation–it was a most satisfying experience that we have ever had with a propane/oil provider as a homeowner. Your staff were all experienced and well-trained, informed on the products, and especially important to us was the respect shown to both of us during the entire process that began in November 2012. We would recommend your company not only to the general public, but also to our Connecticut relatives. We can now have peace of mind not only in the winter months ahead but during any power outage! Please tell your staff, especially our Sales Representative, we are very happy that we chose the Norbert E. Mitchell Co., Inc. for this major project."

- Brookfield, CT Customer

Knowledgeable, professional, clean

"The service rep, Gin, who came to our home, was knowledgeable, professional, clean, wore a mask the whole time he was working, both inside and outside, and courteous. He was patient with our questions. He was concerned with safety, asking if we recognized the smell of propane, in case of a leak, and proceeded to show us the smell and how to shut off the tank. Unsolicited, he showed us how to turn the gas fireplace pilot on and off."

- R. Redden

The process was flawless, professional, efficient and cost-competitive

"We have been clients/customers of Mitchell Fuel for over 30 years. Most recently, they removed our in-ground oil tank and installed a new tank in our basement. The process was flawless, professional, efficient and cost-competitive. Every man on the job was courteous and engaging, competent, and demonstrated great expertise. This has been the case for every home visit regardless of the service needed for three decades. Thank you."

- Larry S.

Well done, Mitchell! We thank you!

"Our oil tank removal and above ground replacement was painless (well, for us anyway) and we thank you so much for making it so. Your team was so easy to work with – beforehand setting everything up for the big day and working so efficiently, even taking time to explain to us what was happening at what stage. Most importantly, they made sure we were satisfied. Well done, Mitchell! We thank you!"

- Bethel, CT Customer

Always happy with their service and professionalism

"Have been a customer of Norbert E Mitchell for 50 years. Always happy with their service and professionalism. Recently installed a new air conditioning service. The technicians were thorough and thoughtfulness and cleanliness. With consideration of our pandemic. Kevin O. kept us informed of all of the operations. A job well done!"

- Suzanne M.

Polite, responsive and do what they say they will

"It’s nice to deal with a company where everyone from whoever answers the phone down to the final delivery are polite, responsive and do what they say they will in a fine workmanship like manner."

- Sherman, CT Customer

Extremely careful about how he handled our property

"We want to give high praise to your service technician who installed our new propane tank. He was extremely careful about how he handled our property and his tools. He took great pride in his work and made sure that our appliances and floors were protected from scratches. We believe that care speaks volumes for how he feels about working for you and about his work ethic in general."

- North Salem, NY Customer

I’m so glad we started with Mitchell

"

Just got the routine furnace cleaning. The serviceman was so thorough and explained everything so I can easily understand it. I’m so glad we started with Mitchell since we moved here 20 years ago and they’ve always been great! Today’s serviceman David was wonderful... he’s been to my house before and he really rates a great review! I think any company is only as good as the people working there, and Mitchell has very nice and helpful employees. Whether you call on the phone as I did yesterday (thank you to Erica for her kindness) or in-person as today (David).

Thank you Mitchell Fuel.. it’s obvious your happy employees make your customers happy!

"

- Nancy G.

Very friendly and professional staff!

"Noticed our heat wasn’t working at 4:45 pm. Called Mitchell. Someone was here by 5:15 pm. Heat back up and running in no time! Very friendly and professional staff! Thank you... especially on one of the coldest days of the year!"

- Lauren R.

Been with Mitchell for 24 years now and never have been disappointed

"What a great team of people you have working for you. We have been with Mitchell for 24 years now and never have been disappointed in the service. Thank you once again for your help in making our lives more comfortable."

- Jimmy J

Thank you! Thank you! Thank you!

"I just wanted to express my tremendous appreciation for your service during the [October 2011] snow storm. We called for a delivery of gas and you promised that you would do your best, but were only able to promise next day delivery. Much to our surprise, you showed up the same day! Thank you! Thank you! Thank you!"

- Wilton, CT Customer

They come through with flying colors EVERY SINGLE TIME

"I can’t speak highly enough of Mitchell Oil. Unfortunately I have needed their emergency services on a number of occasions and they come through with flying colors EVERY SINGLE TIME. The most recent event was a storm that knocked our power out along with most of Connecticut (I’m now at day 9 with no restoration in sight... thank goodness for our generator!) The gas level in my propane tank was extremely low and I urgently needed Mitchell Oil to deliver gas. Bearing in mind they were also without power and having difficulties with their own generators to pump propane into the trucks’ tanks, one of their technicians, Bob, delivered an emergency supply at 11pm to get us through the night. The following day, Jose was able to fully refill the tank, even though we had downed wires and our driveway was inaccessible. Their customer service is unsurpassable and I thank everyone on their team for working so hard and always putting the customer first. When asked by neighbors and friends who I use for my oil and propane, the response is always “Oh yeah, Mitchell Oil, they’re great aren’t they?” Yes they are!"

- Anne G.

Could not ask for a better fuel delivery and service organization

"Have been a customer of Mitchell’s for 10 years and never had an issue with propane delivery which is our primary business with them. However, on occasion we have needed a service call for our furnace and they have always been prompt and got us back up and running in no time. This particular review is about my first service call for our AC. Rob one of the Techs was out a few hours after our service call and when I explained to him what was going on he had the system up and running within an hour and a half. I thought the problem was a big deal and he worked through quickly and explained what was going on. Big shout out to Rob and the entire Mitchell’s organization. Could not ask for a better fuel delivery and service organization. I highly recommend them and we are customers for life,"

- Dan N.

We would absolutely recommend Mitchell for all of their services

"We have been using Mitchell for our oil delivery for a few months now and have been very happy with their service. There were a couple of instances where we needed a technician to come out and the services were very prompt and the technicians were very knowledgeable. More importantly, we engaged Mitchell to oversee the installation of our new above ground oil tank and removal of our underground tank. They did a fabulous job of coordinating the work and the subcontractors who completed the job were really great. It was not an easy one to do since our underground tank was close to our well line, but the tank was pulled without any issues and with extra sensitivity to the complexity of the work. We would absolutely recommend Mitchell for all of their services based on our experience thus far!"

- Rachel R.

Propane is the cheapest in the area

"Just had service on my gas fireplace insert. Great work and a good job. Plus propane is the cheapest in the area. Nice gas station in Bethel now! Way to go!"

- Craig L.

Mitchell Oil to the rescue again this morning!

"Mitchell Oil to the rescue again this morning! Woke up at 6:45 after ice storm to school closings and no heat. They answered the phone before 7 a.m., had oiled delivered by 8 and a Service Rep to my house before 9, Heat ON by 10:00 a.m. Exactly why we have been doing business with them for the last 20 years! Thank you, Mitchell Oil and Kudos!"

- Stefanie R.

Very pleased and impressed

"The technician who came out to do my furnace was very professional! I am glad that we switched and chose your company. Hats off to Mitchell! I was very pleased and impressed."

- New Milford, CT Customer

Everyone with Mitchell is top-notch

"Everyone with Mitchell is top-notch, especially their customer service team...particularly Stephanie S. They are extremely responsive, helpful and willing to work with you to ensure their services are fitting within your needs. Have never encountered a time of frustration."

- Casey D.

I am a loyal Mitchell customer

"Recently had no hot water. Called Mitchell immediately, Nick arrived at the house a couple of hours after my call. Mitchell has been our service provider for over 20 years. Every Mitchell employee I have interacted with - emphasis on EVERY - has been professional, knowledgeable and always “made the fix”, including most recently Nick. I am a loyal Mitchell customer."

- Douglas C.

Great service from NE Mitchell!

"Service technician arrived when scheduled, quickly diagnosed the problem and finished the repair in a timely manner. Great service from NE Mitchell!"

- Frank T.